Press Release

In 2018, the global Contact Center Software market size was xx million US$ and it is expected to reach xx million US$ by the end of 2025, with a CAGR of 13.1% during 2019-2025.

Evolution of the technology has changed the way enterprises deal with the potential customers. Intelligent communication that offers ubiquitous working environment to interact with the customers has become a basic requirement for customer-centric enterprises. The contact center software is a communication and collaboration application that enables users to resolve inbound queries and manage outbound to serve or acquire customers. Enhanced business agility, improved business continuity, and the growing acceptance of home-based work are driving the growth of cloud-based contact center software market.

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Professional services, including consulting, training and support, and integration and implementation of contact center software, are a widely used service type in the contact center software market. Managed services have a higher adoption rate than professional services. Managed services empower organizations to focus on their core business functions while delegating contact center operations to professionals. Managed service providers ensure the efficient management of contact center processes and simultaneously deliver enhanced customer experience through multiple channels.

This report focuses on the global Contact Center Software status, future forecast, growth opportunity, key market and key players. The study objectives are to present the Contact Center Software development in United States, Europe and China.

The key players covered in this study
8×8, Inc.
Alcatel-Lucent Enterprise
Ameyo (Drishti-Soft)
Avaya Inc.
Cisco
Enghouse Interactive Inc.
Five9, Inc.
Genesys
Huawei Technologies Co., Ltd.
Mitel Networks Corporation
Oracle
SAP
Unify, Inc.

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Market segment by Type, the product can be split into
Cloud
On-Premises

Market segment by Application, split into
Large Enterprises
Small and Medium-sized Enterprises

Market segment by Regions/Countries, this report covers
United States
Europe
China
Japan
Southeast Asia
India
Central & South America

The study objectives of this report are:
To analyze global Contact Center Software status, future forecast, growth opportunity, key market and key players.
To present the Contact Center Software development in United States, Europe and China.
To strategically profile the key players and comprehensively analyze their development plan and strategies.
To define, describe and forecast the market by product type, market and key regions.

In this study, the years considered to estimate the market size of Contact Center Software are as follows:
History Year: 2014-2018
Base Year: 2018
Estimated Year: 2019
Forecast Year 2019 to 2025
For the data information by region, company, type and application, 2018 is considered as the base year. Whenever data information was unavailable for the base year, the prior year has been considered.

Table of Contents

1 Report Overview
1.1 Study Scope
1.2 Key Market Segments
1.3 Players Covered
1.4 Market Analysis by Type
1.4.1 Global Contact Center Software Market Size Growth Rate by Type (2014-2025)
1.4.2 Cloud
1.4.3 On-Premises
1.5 Market by Application
1.5.1 Global Contact Center Software Market Share by Application (2014-2025)
1.5.2 Large Enterprises
1.5.3 Small and Medium-sized Enterprises
1.6 Study Objectives
1.7 Years Considered

2 Global Growth Trends
2.1 Contact Center Software Market Size
2.2 Contact Center Software Growth Trends by Regions
2.2.1 Contact Center Software Market Size by Regions (2014-2025)
2.2.2 Contact Center Software Market Share by Regions (2014-2019)
2.3 Industry Trends
2.3.1 Market Top Trends
2.3.2 Market Drivers
2.3.3 Market Opportunities

3 Market Share by Key Players
3.1 Contact Center Software Market Size by Manufacturers
3.1.1 Global Contact Center Software Revenue by Manufacturers (2014-2019)
3.1.2 Global Contact Center Software Revenue Market Share by Manufacturers (2014-2019)
3.1.3 Global Contact Center Software Market Concentration Ratio (CR5 and HHI)
3.2 Contact Center Software Key Players Head office and Area Served
3.3 Key Players Contact Center Software Product/Solution/Service
3.4 Date of Enter into Contact Center Software Market
3.5 Mergers & Acquisitions, Expansion Plans

4 Breakdown Data by Type and Application
4.1 Global Contact Center Software Market Size by Type (2014-2019)
4.2 Global Contact Center Software Market Size by Application (2014-2019)

5 United States
5.1 United States Contact Center Software Market Size (2014-2019)
5.2 Contact Center Software Key Players in United States
5.3 United States Contact Center Software Market Size by Type
5.4 United States Contact Center Software Market Size by Application

6 Europe
6.1 Europe Contact Center Software Market Size (2014-2019)
6.2 Contact Center Software Key Players in Europe
6.3 Europe Contact Center Software Market Size by Type
6.4 Europe Contact Center Software Market Size by Application

7 China
7.1 China Contact Center Software Market Size (2014-2019)
7.2 Contact Center Software Key Players in China
7.3 China Contact Center Software Market Size by Type
7.4 China Contact Center Software Market Size by Application

8 Japan
8.1 Japan Contact Center Software Market Size (2014-2019)
8.2 Contact Center Software Key Players in Japan
8.3 Japan Contact Center Software Market Size by Type
8.4 Japan Contact Center Software Market Size by Application

9 Southeast Asia
9.1 Southeast Asia Contact Center Software Market Size (2014-2019)
9.2 Contact Center Software Key Players in Southeast Asia
9.3 Southeast Asia Contact Center Software Market Size by Type
9.4 Southeast Asia Contact Center Software Market Size by Application

10 India
10.1 India Contact Center Software Market Size (2014-2019)
10.2 Contact Center Software Key Players in India
10.3 India Contact Center Software Market Size by Type
10.4 India Contact Center Software Market Size by Application

11 Central & South America
11.1 Central & South America Contact Center Software Market Size (2014-2019)
11.2 Contact Center Software Key Players in Central & South America
11.3 Central & South America Contact Center Software Market Size by Type
11.4 Central & South America Contact Center Software Market Size by Application

12 International Players Profiles
12.1 8×8, Inc.
12.1.1 8×8, Inc. Company Details
12.1.2 Company Description and Business Overview
12.1.3 Contact Center Software Introduction
12.1.4 8×8, Inc. Revenue in Contact Center Software Business (2014-2019)
12.1.5 8×8, Inc. Recent Development
12.2 Alcatel-Lucent Enterprise
12.2.1 Alcatel-Lucent Enterprise Company Details
12.2.2 Company Description and Business Overview
12.2.3 Contact Center Software Introduction
12.2.4 Alcatel-Lucent Enterprise Revenue in Contact Center Software Business (2014-2019)
12.2.5 Alcatel-Lucent Enterprise Recent Development
12.3 Ameyo (Drishti-Soft)
12.3.1 Ameyo (Drishti-Soft) Company Details
12.3.2 Company Description and Business Overview
12.3.3 Contact Center Software Introduction
12.3.4 Ameyo (Drishti-Soft) Revenue in Contact Center Software Business (2014-2019)
12.3.5 Ameyo (Drishti-Soft) Recent Development
12.4 Avaya Inc.
12.4.1 Avaya Inc. Company Details
12.4.2 Company Description and Business Overview
12.4.3 Contact Center Software Introduction
12.4.4 Avaya Inc. Revenue in Contact Center Software Business (2014-2019)
12.4.5 Avaya Inc. Recent Development
12.5 Cisco
12.5.1 Cisco Company Details
12.5.2 Company Description and Business Overview
12.5.3 Contact Center Software Introduction
12.5.4 Cisco Revenue in Contact Center Software Business (2014-2019)
12.5.5 Cisco Recent Development
12.6 Enghouse Interactive Inc.
12.6.1 Enghouse Interactive Inc. Company Details
12.6.2 Company Description and Business Overview
12.6.3 Contact Center Software Introduction
12.6.4 Enghouse Interactive Inc. Revenue in Contact Center Software Business (2014-2019)
12.6.5 Enghouse Interactive Inc. Recent Development
12.7 Five9, Inc.
12.7.1 Five9, Inc. Company Details
12.7.2 Company Description and Business Overview
12.7.3 Contact Center Software Introduction
12.7.4 Five9, Inc. Revenue in Contact Center Software Business (2014-2019)
12.7.5 Five9, Inc. Recent Development
12.8 Genesys
12.8.1 Genesys Company Details
12.8.2 Company Description and Business Overview
12.8.3 Contact Center Software Introduction
12.8.4 Genesys Revenue in Contact Center Software Business (2014-2019)
12.8.5 Genesys Recent Development
12.9 Huawei Technologies Co., Ltd.
12.9.1 Huawei Technologies Co., Ltd. Company Details
12.9.2 Company Description and Business Overview
12.9.3 Contact Center Software Introduction
12.9.4 Huawei Technologies Co., Ltd. Revenue in Contact Center Software Business (2014-2019)
12.9.5 Huawei Technologies Co., Ltd. Recent Development
12.10 Mitel Networks Corporation
12.10.1 Mitel Networks Corporation Company Details
12.10.2 Company Description and Business Overview
12.10.3 Contact Center Software Introduction
12.10.4 Mitel Networks Corporation Revenue in Contact Center Software Business (2014-2019)
12.10.5 Mitel Networks Corporation Recent Development
12.11 Oracle
12.12 SAP
12.13 Unify, Inc.

13 Market Forecast 2019-2025
13.1 Market Size Forecast by Regions
13.2 United States
13.3 Europe
13.4 China
13.5 Japan
13.6 Southeast Asia
13.7 India
13.8 Central & South America
13.9 Market Size Forecast by Product (2019-2025)
13.10 Market Size Forecast by Application (2019-2025)

14 Analyst’s Viewpoints/Conclusions

15 Appendix
15.1 Research Methodology
15.1.1 Methodology/Research Approach
15.1.1.1 Research Programs/Design
15.1.1.2 Market Size Estimation
12.1.1.3 Market Breakdown and Data Triangulation
15.1.2 Data Source
15.1.2.1 Secondary Sources
15.1.2.2 Primary Sources
15.2 Disclaimer
15.3 Author Details

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